Season Ticket Holders

The White Sox are proud to announce that we have implemented Ticketmaster SafeTix. SafeTix are encrypted mobile tickets built with leading-edge technology that come standard with powerful fraud and counterfeit protection. SafeTix provides a unique barcode that automatically refreshes every few seconds so it cannot be stolen or copied, keeping your tickets safe and secure. As a reminder, all tickets are digital. Screen shots will not be accepted.

Access via the MLB Ballpark app

Managing your tickets has never been easier. With the MLB Ballpark app, you can access and forward your seats in seconds. Plus, use the MLB Ballpark app for mobile ordering options!

The below actions must take place on your smartphone.

• Download the MLB Ballpark app via the App Store or Google Play

• Create an MLB.com login using the same email address used for your White Sox Account Manager

• Set up the app for the White Sox by following the prompts

• Link your account:

  • Select Tickets Tab
  • Select Go to your MLB Account
  • Enter the email addressed used to purchase your White Sox tickets
  • Verify email
  • You'll receive an email from MLB.com
  • Select the link to verify and you’re ready to play ball!

  Already have the app?

  On game day, your Home Tab will display your game tickets, providing you with easy access to view and scan for mobile entry.

  • Select Tickets Tab
  • Log in using your White Sox Ticketmaster account information
  • Select the event you would like to manage
    PLEASE NOTE: You cannot resell your tickets via the MLB Ballpark app
  • To view the gate of entry, tap Info Icon (…)

  Access via Account Manager

  The below actions must take place on your smartphone.

  • Your confirmation email will contain a link to view your tickets from your smartphone's browser, which can be scanned for entry. You can also access the link by going directly to am.ticketmaster.com/whitesox.
  • Using your smartphone, click on the "View Mobile Ticket" link in your confirmation email.
  • Log in to your White Sox Account Manager.
  • Click on the game you are attending under "My Events".
  • Click on your ticket to be scanned for entry, or click the checkbox on the ticket(s) you wish to transfer to other members of your party attending the game.
  • Zones are listed on the top of the ticket and underneath your seating location. Once your ticket is added to your mobile wallet, your zone is underneath the QR code of your ticket. Zones are also color coded accordingly.
  • To view the gate of entry, tap Info Icon (…) to view Entry Info for Gate information.

  We encourage you to then tap on "Save to Phone", "Add to Apple Wallet", "Save to Google Pay", "Save to Passbook", whatever language your device uses, to save the ticket in your smartphone's wallet for later use and easy access when you arrive at the ballpark.

If you are unable to attend game in your plan, or if you’d like to add on tickets to a game you already have, you can utilize our Season Ticket Holder exchange program. All exchanges can be completed on the White Sox Account Manager.

Here are a few things to note:

• Tickets, parking, and Stadium Club passes within your plan can be exchanged up until 24 hours prior to first pitch of the game you are exchanging out of.
• Exchanges can only be done prior to a game has been played.
• A cost difference may apply depending on the price tier of the game. Similarly, if you are downgrading in price tier, you will receive the difference in the form of a credit on your account. Credits will be reflected within 2-3 business days.
• If you are currently on a payment plan and are looking to exchange out of a game that currently has not been paid, you will be required to pay in full for the new date. This will decrease the amount owed on your payment plan.
• The amount of exchanges is determined by your plan size:
  • Full Season = 20
  • 40-Game Plan = 10
  • 20-Game Plan = 5
• You can exchange into Opening Day but are unable to exchange out of Opening Day.

The below actions can take place on your computer or smartphone.

• Go to am.ticketmaster.com/whitesox using your web browser app
• Log in to your White Sox Account Manager
• Click on the My Events page
• Select the event you would like to manage
• Click Exchange and select the seats you would like to exchange out of
• Select the game you would like to exchange into from the available list. PLEASE NOTE: a price difference may apply depending on the game you are selecting.
• Choose your new seats from the available seat map by clicking on the seat listed
• Proceed to your Cart and finalize the checkout process

As a Season Ticket Holder, you can donate your tickets to a charitable partner of the Chicago White Sox. To do so, you must utilize the White Sox Account Manager. Once you complete the donation process, you cannot recall your tickets. All donations are final. You cannot donate your tickets within 72 hours of the game.

The below actions can take place on your computer or smartphone.

• Go to am.ticketmaster.com/whitesox using your web browser app
• Log in to your White Sox Account Manager
• Click on the My Events page
• Select the event you would like to manage
• Click the “…" and select Donate
• Check all tickets you would like to donate and click Continue
• Select Vet Tix from the ‘Select your charity’ drop down menu
• Click Confirm on the pop up to finalize your donation