If you pay in full or in advance of a series, refunds for all unplayed Postseason games will be distributed within 30 days after the Mariners conclude their Postseason play. Please contact tickethelp@mariners.com with additional questions.

What happens to the money I paid towards games that are not played?

In the event that the series for which this ticket is issued concludes before the date on which the Game was scheduled to occur, a refund will automatically be posted to the payment card used for payment of the ticket. No credits will be issued and the ticket will have no cash value. Contact tickethelp@mariners.com for additional questions.

Please note that each purchase of one (1) 2025 Postseason suite includes a commitment to purchase up to two (2) single-game suites for a mutually agreed upon game(s) during the 2026 regular season as described on the Postseason Suites page.  The deposit for the 2026 regular season single-game suite(s) and all related fees are not refundable.

What happens to the money I paid towards games that are not played if I purchased through a 3rd party?

Postseason tickets for games not played that were purchased through the Seattle Mariners will be automatically refunded to the ticket purchaser of record by the original method of payment. If you acquire tickets through any other party, you must contact that party for your refund.

How the Presale and Smart Queue works

1. Before your presale begins, make sure you’ve logged into your Ticketmaster account. If you do not have an account, click here to create one.
2. Come back to this website (Mariners.com/Presale) and locate the event* you want to shop for.
3. Once you click the event you want, you’ll be re-directed to the Ticketmaster waiting room.
4. When the sale begins, the Queue will open and you’ll be given a place in line. Do not refresh your screen as you will lose your place in line.
5. Once it’s your turn to shop, you’ll enter the unique code we emailed you via Seattle Mariners to unlock your presale.
6. Use the map to select your seats and then proceed to checkout.

*You are only able to purchase one event at a time, so prioritize the events you would like to purchase.

Mobile Shopping Tips:

• Do not allow your screen to dim or your Waiting Room will pause.
• Resist the urge to refresh as your page will automatically refresh when you enter the Queue.

For a smoother shopping experience we recommend…

• Sign into your Ticketmaster account before joining the waiting room. This will speed up your purchase later.
• Confirm you have a valid form of payment in your account with current email and billing information. This will make checkout a breeze.
• If you need to step away, turn up the volume on your device so when it’s your turn, you hear the Queue notification bell.

Do I have to stay on the page the entire time?

Yes. While you’re in the Queue, your spot will be automatically and frequently refreshed, so please don’t refresh, close, or leave the page. When it’s your turn, your spot will be held for 10 minutes to begin shopping.

Is there a set time I will get ticket access?

No, a set time is not guaranteed and there may be a longer wait than you’ve experienced before. You will however stay updated with your status in line along the way. Remember to watch your page, as the Queue can move quicker than expected and your turn can come at any moment.

Can I skip the Queue?

No, the Queue may not be skipped.

Will I get tickets if I have a spot in the Queue?

Just like before, tickets are always based on availability, demand, and are not guaranteed.

Why is there a Smart Queue?

It’s there to keep out the bots so every fan gets a fair chance at Postseason tickets. Previously, everyone entered the shopping experience at once. Since automated bots are faster than a real, human fan, they can scoop up tickets before fans are able to shop and checkout. This results in tickets being sold out in a matter of minutes. With Smart Queue, we manage the flow of traffic into the shopping experience while simultaneously detecting bots and reducing their access. This gives you a more fair chance, since you’re only competing against other real, human fans for the same seats.

Is anything different when I shop for tickets with the Smart Queue?

Yes. An improved shopping experience. When we use the Queue, we introduce a virtual line that manages traffic flow and eliminates the crazy rush of everyone shopping at once. This gives you more time to shop and the freedom to view the entire venue and pick the exact seats you want to buy.

When is my presale time?

Season Ticket Members, Mariners Mail and 24247 Text Subscribers have the ability to purchase single-game tickets for Wild Card and American League Division Series (ALDS) home games during presales prior to the public on sale. All eligible fans will receive detailed instructions, including wave time, prior to their presale via Seattle Mariners emails.