Season Ticket Frequently Asked Questions

The Phillies emailed current season ticket holders information regarding renewal opportunities in August 2024. Please note that notwithstanding any other statement to the contrary, the opportunity to renew Phillies season tickets is on a year-to-year basis as determined by The Phillies in its sole discretion. Ownership of season tickets and/or the purchase of playoff tickets during a season does not create any right to purchase tickets to games beyond that season. Any oral or implied statement or action to the contrary is of no force and effect. After you receive your renewal information, you can pay for your season tickets in a variety of ways:

• Online - By logging in to your account and paying with a credit card.
• By Phone - By calling 215-463-1000. The Phillies accept Visa, MasterCard, Discover and American Express. Please have your account number ready.
• By Check - Please make checks payable to "The Phillies" and mail to: Phillies Season Sales, One Citizens Bank Way, Philadelphia, PA 19148.

Season tickets will be available exclusively through the MLB Ballpark app and your My Tickets account. Accounts that are paid in full will have access to their ticket inventory beginning in February.

Accounts who are unable to access their tickets digitally that wish to request printed physical tickets must contact the Phillies Sales Office at 215-463-1000 to speak with a sales representative. Any requests for physical tickets will be printed on in-house ticket stock and the account holder will incur an additional printing fee of $50 for partial season accounts and $100 for full season accounts.

A change of address must come from the account holder of record and can be requested by emailing seasonmvp@phillies.com and including the following information: account number, existing contact information and new contact information (address, phone(s), email). A Phillies Sales Representative will respond to your request.

If you have interest in upgrading or relocating your current season tickets, please contact the Phillies Sales Office at 215-463-1000 or seasonmvp@phillies.com. After the window expires for current season ticket holders to renew their seats for 2025, we will have a better idea of potential locations available for upgrade or relocation. The Phillies will communicate to all accounts requesting an upgrade or relocation with a status update during the offseason.

Season Ticket Holders have the ability to forward their tickets to family, friends etc. through their phillies.com/mytickets account. Season Ticket Holders can also donate tickets for games they cannot attend to five separate charitable organizations up to 72 hours before the game is played through their phillies.com/mytickets account.

Season tickets may be exchanged exclusively online up to 72 hours in advance of the game for any of the pre-selected dates throughout the 2025 season. Season Ticket Holders can exchange their tickets online via their account at phillies.com/mytickets. Exchanges are based on availability. Please note, season ticket locations are the only tickets that can be exchanged. CP Rankin Club and Cadillac Hall of Fame Club tickets may not be exchanged. Please note, due to limited inventory tickets can only be exchanged into one of the 2025 exchange dates.

Phillies Season Ticket Holder Exchange Dates

Please note, exchange dates are subject to change. Game dates and ticket locations are based on availability. Dynamic pricing applies to Season Ticket exchanges.

If a Season Ticket Holder cannot attend a game on their game plan, they can also take advantage of SeatGeek, MLB’s Official Fan to Fan Marketplace. By logging on through phillies.com/mytickets, season ticket holders can resell their tickets on the SeatGeek marketplace.

Any child three years of age and older is required to have a ticket to the game.

The transfer of season tickets into a different name is at the sole discretion of the Phillies. Please call the Phillies sales office at 215-463-1000 if you have any questions or want to inquire about transferring your season tickets.

In the event a Phillies game is postponed due to inclement weather or for another reason, your tickets should be used for the rescheduled game. If the cancelled game is rescheduled as a traditional single admission double header, the season ticket account will be credited for the face value amount of the ticket and can be used for remaining 2025 home games (based on availability).

POSTPONED GAME POLICY FOR TICKETS PURCHASED VIA SECONDARY MARKET

Please refer to the specific secondary ticket website your tickets were purchased from for details pertaining to postponed, rescheduled, or cancelled events. The Phillies are not responsible for and will not provide any refunds or exchanges of any tickets purchased via a secondary ticket marketplace.

The MLB Ballpark app is your mobile companion when visiting Citizens Bank Park. The official MLB Ballpark application perfectly complements and personalizes your trip with digital ticketing functionality, mobile check-in, offers, rewards and exclusive content.

Features:

• Access and manage your tickets
• Check-in for offers, rewards, and personalized history for ballparks visited
• Team schedules, directions, parking information, and more
• Interactive concourse maps and directories, including food and drink menus

Ensure that you do not have a spam filter on your e-mail that is preventing our messages from getting to you. Please make sure you have the following names added to your personal e-mail address book or allowed in your spam filters in order to ensure that you receive all relevant communications from phillies.com: feedback@mail.mlbemail.com, info@marketing.mlbemail.com, subscriptions@mlb.com, customerservice@mlb.com, feedback@lists.mlb.com, feedback@website.mlb.com, info@mail.mlblists.com, feedback@mail.mlblists.com.