Season Ticket Frequently Asked Questions

The Phillies emailed current season ticket holders information regarding renewal in August 2025. Please note that all season ticket plans will automatically renew on a recurring basis each season until you cancel, but the Phillies reserve the right in their sole discretion to refuse to renew season tickets for any subsequent season. The purchase of season tickets and/or the purchase of playoff tickets during a season does not create any right to purchase tickets to games beyond that season. Any oral or implied statement or action to the contrary is of no force and effect. If you are renewing a season ticket plan that was not previously set to auto-renew, you can pay for your season tickets once in receipt of your renewal statement in a variety of ways:

• Online - By logging in to your account and paying with a credit card.
• By Phone - By calling 215-463-1000. The Phillies accept Visa, MasterCard, Discover and American Express. Please have your account number ready.

If your plan is already set to auto-renew, we will charge your payment method on file in accordance with your current payment plan.

All Phillies season ticket plans will automatically renew on a recurring basis each season, subject to the Season Ticket Terms and Conditions, until canceled. You may cancel your season ticket plan at any time by visiting www.phillies.com/optout, via your Phillies My Ticket account, or by contacting the Phillies Sales Office at 215-463-1000.

Opt-outs received prior to September 1 of any year will be effective for the next upcoming season. Opt-outs received after September 1 of any year will be effective for the season following the upcoming season. For example, if you submit an opt-out request prior to September 1, 2026, your season ticket plan will terminate following the 2026 season and will not renew for the 2027 season. If you submit an opt-out request after September 1, 2026, your season ticket plan will renew for the 2027 season but not for the 2028 season.

Season tickets will be available exclusively through the MLB Ballpark app and your My Tickets account. Accounts that are paid in full will have access to their ticket inventory beginning in February.

Accounts who are unable to access their tickets digitally that wish to request printed physical tickets must contact the Phillies Sales Office at 215-463-1000 to speak with a sales representative. Any requests for physical tickets will be printed on in-house ticket stock and the account holder will incur an additional printing fee of $50 for partial season accounts and $100 for full season accounts.

The 2026 Major League Baseball All-Star Game presented by MasterCard is a premier MLB Jewel Event and will be overseen by Major League Baseball. We’re proud that the Phillies and Citizens Bank Park will serve as the host for this marquee celebration in the City of Philadelphia.

Full Season: All current full season ticket holders who are enrolled in a payment plan or paid in full by the final payment deadline will receive an exclusive ticket offer for All-Star Week, which includes access to the MLB All-Star Game presented by MasterCard on July 14. Seat locations for these events are to be determined and may differ from your regular season ticket location.

Partial Season: Partial season ticket holders will receive additional information regarding All-Star Week at a later date.

To be eligible for potential ticket opportunities, current season ticket holders must be enrolled in the interest free, five installment payment plan or paid in full, by September 20, 2025. If enrolled in the interest free, five installment payment plan, all payment information must be current, and your account paid in full by the final installment in January 2026.

Additional details on potential ticket opportunities and All-Star Week events will be shared in the coming months.

A change of address must come from the account holder of record and can be requested by emailing seasonmvp@phillies.com and including the following information: account number, existing contact information and new contact information (address, phone(s), email). A Phillies Sales Representative will respond to your request.

If you have interest in upgrading or relocating your current season tickets, please contact the Phillies Sales Office at 215-463-1000 or seasonmvp@phillies.com. After the window expires for current season ticket holders to renew their seats for 2026, we will have a better idea of potential locations available for upgrade or relocation. The Phillies will communicate to all accounts requesting an upgrade or relocation with a status update during the offseason. Due to high expected renewal rates, specific seat relocations or additions may be limited.

Season Ticket Holders have the ability to forward their tickets to family, friends etc. through their phillies.com/mytickets account. Season Ticket Holders can also donate tickets for games they cannot attend to five separate charitable organizations up to 72 hours before the game is played through their phillies.com/mytickets account.

Season tickets may be exchanged exclusively online up to 72 hours in advance of the game for any of the pre-selected dates throughout the season. Exchanges are based on availability. Please note, season ticket locations are the only tickets that can be exchanged. CP Rankin Club and Cadillac Hall of Fame Club tickets may not be exchanged. Please note, due to limited inventory tickets can only be exchanged into one of the exchange dates listed below. Season Ticket Holders can exchange their tickets online via their account at phillies.com/mytickets.

Please note, exchange dates are subject to change. Game dates and ticket locations are based on availability. Dynamic pricing applies to Season Ticket exchanges.

If a Season Ticket Holder cannot attend a game on their game plan, they can also take advantage of SeatGeek, MLB’s Official Fan to Fan Marketplace. By logging on through phillies.com/mytickets, season ticket holders can resell their tickets on the SeatGeek marketplace.

2025 remaining eligible exchange dates are listed below. 2026 eligible exchange dates will be available closer to the start of the 2026 season.

Any child three years of age and older is required to have a ticket to the game.

The transfer of season tickets into a different name is at the sole discretion of the Phillies. Please call the Phillies sales office at 215-463-1000 if you have any questions or want to inquire about transferring your season tickets.

In the event a Phillies game is postponed due to inclement weather or for another reason, your tickets should be used for the rescheduled game. If the cancelled game is rescheduled as a traditional single admission double header, the season ticket account will be credited for the face value amount of the ticket and can be used for remaining 2026 home games (based on availability).

POSTPONED GAME POLICY FOR TICKETS PURCHASED VIA SECONDARY MARKET

Please refer to the specific secondary ticket website your tickets were purchased from for details pertaining to postponed, rescheduled, or cancelled events. The Phillies are not responsible for and will not provide any refunds or exchanges of any tickets purchased via a secondary ticket marketplace.

The MLB Ballpark app is your mobile companion when visiting Citizens Bank Park. The official MLB Ballpark application perfectly complements and personalizes your trip with digital ticketing functionality, mobile check-in, offers, rewards and exclusive content.

Key features:

• Secure Digital Tickets: Keep your tickets safe with fraud-resistant rotating barcodes stored directly on your smartphone for quick and secure entry.
• Cross-Team Ticket Management: Seamlessly manage tickets for multiple MLB teams in one app.
• Effortless Ticket Sharing: Share individual or group tickets via email, text, or shareable links, with instant transfer confirmations for peace of mind.
• Season Schedule Planning: Explore full team schedules to find games featuring themed events, giveaways, or exclusive discounts.
• Comprehensive Ballpark Info: Access essential details like bag policies, gate opening times, parking information, and more to ensure a hassle-free arrival.
• Fan History Tracking: Relive your baseball memories with a chronological feed of your ballpark visits, complete with game dates, scores, and personal highlights.

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